Jerome Neuveglise

Jérôme Neuvéglise


Digital expert, with an hybrid profile (strong technological background combined with very developed business acumen) and 25 years of experience in the digital area. I am passionate about technology in general and what it can bring to people and corporations. I have a strong track record managing web and mobile product launches combining innovation, beautiful and efficient design and building diverse and efficient teams.

Swimmer and passionate road cyclist, I started practicing short distance triathlon in 2018.

Born: 29.05.1974 - Married - Father of 2
Chemin de la Butte 3 - 1036 Sullens - Switzerland Show on map
Phone: +41 79 943 16 70 - Email :
Experience

Nestlé Nespresso S.A. Global eCommerce Experience Manager - Lausanne - 2010–present

  • Drive the Digital Boutiques strategy on Customer Experiences & Digital Services to support Nespresso Global Business Strategy
  • Bring Nespresso where our customers are and make Nespresso available on any relevant digital screens and customer journeys
  • Design the Digital boutiques to deliver sleek, convenient & relevant customer experiences and position Nespresso as a leader in the FMCG & Retail industry
  • Ensure a consistent user & brand experience across all digital touch points (Boutiques & any digital experiences)
  • Promote a customer centered design and data inspired product management
  • Prototype and test innovative concepts to keep Nespresso ahead of FMCG industry and digitally relevant in the years to come
  • Build and Manage of a team from 3 people in 2014 to 17 people in 2018 (Product Owners, Project Managers, Designers)
  • Manage a multi million CHF yearly budget
  • Main acheivements:
    • Launch in 2010 of the new Hybris-based eCommerce platform in UK, now live in more than 40 markets (CH, JP , DE , FR, ...)
    • New iOS, Android m-commerce applications launched (with 4.5/5 average rating)
    • Development and launch of new features: Express Checkout (2 clicks ordering), Click & Collect, Advanced Personalisation, Fast Registration, Easy Ordering (0 click ordering), Reviews & Ratings, Machine Subscription...
    • Delivery and enrichment of Nespresso.com permanent content and integration of Nespresso communication campaigns
    • Launch of Nespresso connected machines IoT within Nespresso Mobile Apps, with successful delivery of the 2 first machines in 2016: Prodigio and Expert and Barista connected milk frother in 2018

sph3re sàrlOwner and founder - Martigues - 2008–2010

  • jolidragon.com online boutique creation and management (Graphical / Functional brief, SEO, SEM, Product selection, Logistics, …). Site sold in 2010
  • Baby bottles biberons-cloud.fr brand creation and first product (Gaston baby bottle) design and launch. Brand sold in 2010
  • Part time CTO at Selexens (2008-2009) : new recruitment tool development coordination, LAN/PC management)
  • Contractor for Euro RSGC 4D : mobile video minisite for a Mc Donalds campaign
  • pocketmovies.net full rewrite using CakePHP framework with automatic video encoding, HTML5/mobile compatibility, CV database, Back office

MobivillageChief Operating Officer - Marseille - 2005-2008

  • COO at Mobivillage, managing up to 60 people (development, innovation and project teams)
  • New mobile java games distribution platform launched
  • New contracts won : Orange FR game delivery platform, Auchan Mobile portal and mobile services, Vodafone CZ download portal (tones, games, …), FNAC MVNO Portal, Vente-Privee mobile site, Logic-Immo mobile site, ...
  • Managed smooth transition after Buongiorno's acquisition

SFRTeam Leader - Lyon - 2004-2005

  • Responsible for added-value services platforms administration team setup in Lyon
  • Management of a team of 2 engineers and 1 technician for daily administration tasks on added-value services platforms (VMS, SMS, IN, …)

SFRProject Manager - Paris La Défense - 2002-2004

  • Successful launch of a video streaming platform in time for SFR 3G Network launch. 1st Vodafone OpCo to launch v1.0 of the platform. Lead OpCo on v2.0 project
  • WAP QoS monitoring project : mobile probes deployment, KPI monitoring on data (WAP) performance.

SFR CegetelEngineer - Paris La Défense - 2001-2002

  • Responsible for Radius (AAA), NTP server and proxy-cache technical specifications contributing to the DSL project.

SFRSupport Engineer - Paris La Défense - 1998-2001

  • Responsible for deployment and maintenance of Email to SMS, SMSC, HDML and WAP platforms.

Société GénéraleWeb developer - Paris - 1997-1998

  • HTML development for an Extranet : graphical design and integration with existing in-house application.
Education

Institut National des TélécommunicationsEngineer degree - 1994-1997

Major: Computer Networks

Languages
French: mother tongue
English: full professional proficiency
German: elementary (not practiced in 20 years)
Hobbies
Cycling, Swimming, Running Follow me on Strava , Technology, Design, Photography, Cars, Skiing, Family and Friends, Good food / Good life ! (One of my goal is to make the best Pizza)
Miscellaneous
Created and animated a few websites : ziwap.com a wap personalised portal (sold in 1999), pocketmovies.net a video portal targerting mobile devices launched in 2000 still active, bellesallemandes.fr blog (sold in 2010), my2cents.info (inactive now), zipad.fr (inactive too)